kagura Casino & Sportsbook Data Care

This page describes what we collect when you use kagura and how we keep that data protected. We take your privacy seriously and operate under clear principles: we collect only what we need, we store it securely, and we share it only where required by law.

When you register on kagura, deposit via DANA or e-wallet, or place a bet on Liga 1 fixtures, you provide us with information. We use that information to verify your identity, process your payments, and comply with local regulations. We do not sell your data to third parties, and we do not use it for marketing purposes beyond your kagura account.

This policy explains what data we collect, how we use it, who may access it, and what rights you have. If you have questions after reading this page, contact our support team.

What data we collect on kagura

We collect data in several categories. First, we collect account information: your email address, username, password (encrypted), and phone number. Second, we collect identity information for Know Your Customer (KYC) verification: your full name, date of birth, address, and a copy of your government-issued ID. Third, we collect payment information: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amounts, and timestamps.

Fourth, we collect activity data: your login history, games you play, bets you place, and withdrawals you request. Fifth, we collect device and connection information: your IP address, browser type, and device identifier. We use this data to detect fraud, prevent unauthorized access, and comply with anti-money-laundering regulations.

How we use your data on kagura

We use your data for five main purposes. First, account management: we use your email and password to let you log in and manage your kagura account. Second, payment processing: we use your payment method and transaction history to process deposits and withdrawals. Third, identity verification: we use your ID and address to comply with KYC regulations and prevent fraud.

Fourth, regulatory compliance: we use your activity data to detect suspicious patterns, comply with anti-money-laundering rules, and respond to legal requests. Fifth, customer support: we use your account history to help resolve disputes, answer questions, and improve our service.

We do not use your data to send marketing emails, build advertising profiles, or sell to third parties. We do not share your identity information with other gaming platforms or financial institutions except where required by law.

Where we store your data

We store your data on secure servers. Our servers may be located outside your jurisdiction; by using kagura, you consent to your data being stored and processed internationally. We use encryption to protect data in transit and at rest. We maintain access controls so only authorized kagura staff can view your information.

We retain your data for as long as your account is active, plus a retention period required by law (typically three to seven years for financial records). If you close your kagura account, we delete your personal data except where we are required by law to retain it.

Encryption

We use industry-standard encryption (TLS/SSL) to protect your data when it travels between your device and our servers.

Access control

Only kagura staff with a legitimate business need can access your personal data. We log all access for audit purposes.

Data retention

We keep your data only as long as necessary. Financial records are retained per local law; personal data is deleted when no longer needed.

Backup

We maintain secure backups of your data to prevent loss. Backups are encrypted and stored separately from live systems.

Third parties and data sharing

We share your data with third parties only in specific circumstances. We share payment information with payment processors (the companies that operate mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process your deposits and withdrawals. We share identity information with identity-verification services to confirm your ID is valid.

We may share data with law enforcement or regulatory authorities if required by law or court order. We do not share your data with marketing companies, data brokers, or other third parties for commercial purposes. Any third party we work with must agree to protect your data according to standards at least as strict as our own.

Your rights regarding your data

You have the right to access your data. You can request a copy of all personal information we hold about you by contacting our support team. You have the right to correct inaccurate data — if your address or name is wrong in our system, we will update it. You have the right to request deletion of your data, subject to legal retention requirements.

You have the right to object to certain uses of your data. For example, if we use your data for fraud detection and you believe we are doing so incorrectly, you can object and we will review. You have the right to data portability — we can provide your data in a standard format so you can transfer it to another service if you choose.

Cookies and tracking

We use cookies to keep you logged in and to remember your preferences. Cookies are small files stored on your device. We use session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). We do not use cookies to track you across other websites.

You can disable cookies in your browser settings, but this may affect your ability to use kagura. We do not use third-party tracking pixels or analytics services that build profiles across multiple sites.

Contact us about your data

If you have questions about this privacy policy, want to access your data, or believe we have mishandled your information, contact our support team. You can reach us via email, live chat, or phone during standard business hours. We respond to data requests within 30 days.

For legal or compliance questions, you can contact our data protection officer through our support portal. We maintain English-language support for privacy enquiries and will work with you to resolve any concerns about how we handle your data on kagura.

Policy updates and jurisdiction

We may update this privacy policy from time to time. When we make material changes, we will notify you by email or by posting a notice on kagura. Your continued use of kagura after such notice constitutes your acceptance of the updated policy.

This policy is governed by the laws of the jurisdiction where kagura operates. Our services are available only where local law permits. Users are responsible for verifying that their use of kagura complies with the laws of their own jurisdiction. For more information about our service area and legal framework, please review our terms and conditions

We are committed to protecting your privacy while operating kagura as a transparent, compliant platform. If you have any concerns about how we handle your data, please reach out to our support team or contact our data protection officer through our customer support page

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